Welcome to Oso Trendy Creations! We are thrilled to offer you the unique experience of permanent jewelry. To ensure clarity and transparency, please review our policies below:

1. Final Sale Policy

  • We cut, you buy: Once the chain is cut and welded, it is considered a final sale. We cannot offer refunds or exchanges under any circumstances.

2. Reweld Policy

  • Re-weld Service: If your jewelry becomes detached, we offer a free re-weld service within 15 days of the initial purchase. The re-weld can only fix the jump ring, not the chain. Please note there may be additional costs to repair a chain if needed. Please bring your receipt as proof of purchase.

  • Post-15 Days: After the 15-day period, we cannot offer a re-weld service.

3. Discoloration and Tarnish

  • No Warranty on Discoloration: We do not provide a warranty on discoloration or tarnishing. Jewelry may change color due to various factors beyond our control.

  • Causes of Tarnish: Tarnishing can occur due to exposure to chemicals, sweat, lotions, perfumes, and environmental factors. It is essential to understand that these are natural occurrences for many types of metals.

  • Care Instructions: To minimize tarnishing, we recommend avoiding direct contact with harsh chemicals, including cleaning products, and excessive exposure to lotions, perfumes, body sprays, etc.

4. Lost or Broken Chains

  • Lost Chains: We cannot replace or provide refunds for lost jewelry.

  • Broken Chains: If your chain breaks due to a manufacturing defect within the first 15 days, we will repair it at no cost. If we are unable to repair it, we will offer a replacement product at 25% off. For breaks beyond 15 days or due to mishandling, repair services are unavailable.

5. Maintenance and Care

  • Regular Cleaning: Gently clean your jewelry with a soft cloth to maintain its shine. You can also clean your jewelry with warm water, a soft toothbrush, and mild dish soap. Avoid abrasive materials that may scratch or damage the surface.

  • Avoid Chemicals: Exposure to chemicals in pools, hot tubs, and cleaning products can cause your jewelry to tarnish or weaken. If you engage in activities that involve such substances, you can try wrapping your jewelry in medical tape to avoid discoloration.

  • Removal: To remove the chain, you can cut the jump ring with scissors or a nail nail clipper. Do not cut the actual chain.

6. Customer Responsibility

  • Personal Responsibility: Customers are responsible for their jewelry once it leaves our premises. This includes taking appropriate care to prevent damage or loss.

  • Education on Discoloration and Tarnishing: We provide information on why and how tarnishing occurs, helping customers make informed decisions about their purchases and care routines.

7. Disclaimer

  • Metal Reactions: Different skin types and environmental conditions can affect how quickly metals tarnish. We cannot predict or guarantee the longevity of the jewelry's original appearance.

  • Unfortunate Accidents: Permanent jewelry is meant to last but that doesn’t mean it is not indestructible. Unfortunately, within time there’s a possibility your chain may break due to wear and tear, tugging, yanking, or pulling. Oso Trendy Creations is not liable for broken chains due to these circumstances.

8. Contact Us

  • Customer Support: For any questions or concerns, please contact us at osotrendycreations@gmail.com. We are here to assist you and ensure you have a positive experience with your permanent jewelry.

By purchasing our permanent jewelry, you agree to the terms and conditions outlined in this policy. We appreciate your understanding and cooperation.